What’s wrong Wednesday: Accessibility issues can make holiday shopping a chore

Holly determines accessibility of a store before entering

Shopping can be a hassle.  Crowded stores, long lines and now imagine that you cannot access items that you want because the isle is too narrow or the racks are too close together. This is more common than one would imagine. Retailers have limited space and efforts to maximize this space often makes it difficult to navigate through the maze. One shopper shares her frustrations with us. Listen to Holly’s story here

It is helpful to know that there are some guidelines that retail stores are expected to follow. Click here to view list of guidelines for retailers and accessibility. Tell us about your shopping experience. How can we help stores make merchandise more accessible?